Frequently Asked Questions

Most orders take 5-7 business days (Monday-Friday) for our warehouse to process, print and package in addition to the delivery estimate time. 

 

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Paypal, Shop Pay and Apple Pay. 

 

All of the prices listed on Live The Magic are listed in US dollars. 

 

We only accept one promotional code at a time.

 

Unfortunately, we do not take orders over the phone at this time. You Are able to mobile order any of our products though! However we suggest shopping on a desktop for the best shopping experience!

 

All orders placed on our site must be shipped. We do not offer in person delivery or pick up at this time.

 

We make an effort to ensure that you receive your order as quickly and accurately as possible, so if you wish to change or cancel your order, please contact us immediately at Livethemagiclifestyle@gmail.com. However, once your order has been shipped, any changes or cancellations cannot be made until your items have been returned to Live The Magic.

That’s not good! Contact us ASAP! All orders are printed and fulfilled after they are placed, so If your order hasn’t been processed for shipment there actually may still be time to update your shipping info in our system. However, if your order has already been shipped, we will have to wait for your package to be returned to us by USPS before resending. Any re-shipments, due to incorrect customer information provided by the buyer, will be charged an additional shipping fee.

 

If an item is marked ‘All Sales Final’ or 'Final Sale' it means the item cannot be returned or exchanged as it is a limited edition or shop exclusive.
 

We have sizing charts located on each individual product page for a convenient shopping experience! If you don’t see sizing for a particular don’t hesitate to shoot us an email

 

Not at all! Just go ahead and check out if you don’t feel like registering!

 

It’s quite possible that the email fell into your Spam/Junk folder, or we may have an incorrect email address on file. But no worries, just contact us about this issue.

 

At this time, we do not offer wholesale, but look to expand to offering it in the future.

When your order is successfully placed, you will receive a confirmation email to the email you have submitted with that order. You will also receive an email when your order has shipped along with USPS tracking information. You can use that tracking number to locate your shipment on USPS.com. Be sure to add livethemagiclifestyle@gmail.com to your email safe senders list to avoid messages arriving in your Spam/Junk folder.  

 

It isnt uncommon for USPS to occasionally have incorrect tracking notifications. Please allow the full amount of business days for USPS to deliver the package. Also be sure to check all around your house to make sure it wasn’t misplaced either! Of course, If the package is indeed late, email our team so we can verify your shipping address with your order. 

 

Live The Magic Supply Co. is not responsible for any lost, stolen, or damaged packages once they have been shipped to you. There is no delivery insurance offered for First-Class shipments. We recommend selecting Priority shipping at checkout in order to be reimbursed for any lost, stolen, or damaged packages by the postal service. Priority shipping includes up to $50 insurance for shipments. Learn more about Priority shipping here. Please email our team and we will do our best to help you locate your package.

 

Must’ve been a mix up! If you have received the wrong item, due to shipping error, please contact  livethemagiclifestyle@gmail.com with your name, order number and what incorrect item was delivered to you so we can further assist you. 

 

All orders received on weekends are processed the following business day, so sit tight! We’re gonna get it out as soon as we can!

Unfortunately we do not offer our products internationally at this time. Stay up to date on any new information by following our socials at @ShopLiveTheMagic.

Most orders take 1-2 business days (Monday-Friday) for our warehouse to print, process and package in addition to the delivery estimated time below:

 

• USPS First Class Parcel*: 2-5 Business days
• USPS Priority: 1-3 Business Days

*Only available for packages less than 16oz

 

We currently do not ship internationally at this time.

 

Yes, we offer free Standard Shipping if you spend more than $100 in our store. No code required.

 

Priority shipping includes up to $50 insurance for shipments. There is no delivery insurance offered for First-Class shipments.

If you are not completely satisfied with the item(s) you received, you must contact us within 7 days after you have received your item to be eligible for a refund. After 7 days, you may return your item for an exchange or store credit. Items must be unworn and undamaged to be eligible and are subject to inspection by Live The Magic Supply Co. Buyer is responsible for all return shipping costs. Items that are limited edition, discontinued, or labeled as ‘Final Sale’ may not be eligible for a return or refund.

To begin the return process, please send an email to livethemagiclifestyle@gmail.com with the following information:.

• Full name
• Order number
• Item(s) you would like to return
• What you would like to do (refund or exchange)

 

If you have received your item and need a different size or style, we are more than happy to exchange it for you! Exchanges are eligible within 30 days after you’ve received your item. Size exchanges will be dependent on availability. Items must be unworn and undamaged to be eligible You are responsible for all return shipping costs. Items that are limited edition, discontinued, or labeled as ‘Final Sale’ may not be eligible for exchanges.  

To begin the exchange process, please send an email to livethemagiclifestyle@gmail.com with the following information:

• Full name
• Order number
• Item(s) you would like to exchange

 

If you applied a promo code on the order you're returning, or if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

Unfortunately we don’t offer Gift Cards at this time, but are working on offering this feature in the future.

If an item you love is still listed on the site, but the sizes are greyed out, there’s a good chance we’ll get it back soon! If a ‘Limited Edition’ item is out of stock, that sadly means we will not be getting that item back in stock as only limited quantities were made. Some of our items are also seasonal, so they may not return until certain times of the year.

 

If an item is out of stock, stay tuned to our Twitter and Instagram pages on inventory restocks! We also send out email alerts when certain items are back in stock.

 

We like to keep in touch with our fans, so we send our newsletter subscribers emails about new product releases, contests, sales, and future events. If you've joined the Lice The Magic newsletter, but you aren't receiving these emails...check your Spam/Junk folders! Some email clients can mistakenly block our newsletters as spam, and divert them to your Spam/Junk folder. To avoid this, be sure to add livethemagiclifestyle@gmail.com o your email’s address book.

If you're not a Live the Magic email subscriber, but you'd like to receive our newsletter emails, sign up on our newsletter page!
 

For apparel, please see care instructions on inner neck label. In general, for our apparel, we recommend machine wash cold with like colors, tumble dry low, no iron and no bleach. Hats and beanies are not recommended for machine wash; spot clean only.

 

Unfortunately, we don't offer any gift wrapping options at this time, but we make sure to package our orders in a presentable manner!
We are looking to offer this feature in the future!

 

At this time, no. But we continue to dream! For now we’re happy to be an online-only store. From time to time, we do make live appearances, which we will post about on our socials

 

Right now, we do not ship to Disney Resorts or Hotels.

 

Please contact us via email with your store details and one of our sales representatives will contact you shortly.

 

Contact us! We take care to respond to every customer email that we receive, but please allow up to 48 hours for a response to your request. We're always here to help!